How Can We Help?
Whether you have a question about red light panels, cold plunges, saunas, or your order status, we are happy to assist.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Once shipped, delivery within the Continental U.S. typically takes 5 to 8 business days. Alaska and Hawaii are excluded from our shipping coverage.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment's progress directly from the carrier's website.
What is your return policy?
We offer a return window on most items. If your red light panel, cold plunge, sauna, or massage chair does not meet your expectations, contact us and we will walk you through the return process.
Can I exchange a product for a different model?
Yes, exchanges are available for items in their original condition. Reach out to our team with your order number and the model you would like instead, and we will coordinate the swap.
How do I choose the right red light therapy panel for my space?
Panel selection depends on your intended coverage area and mounting preferences. Our team can help you determine which size and wattage best fits your recovery setup.
What power requirements do your infrared saunas need?
Power requirements vary by sauna model and size. Each product listing includes detailed electrical specifications. If you are unsure about your home's capacity, we recommend consulting a licensed electrician.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Fast Response
Owned and operated by The Recovery Depot, our team responds to every inquiry within one business day.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
Free Shipping
Most orders ship free within the Continental U.S. with no minimum purchase required.
Easy Returns
If something is not right with your recovery equipment, our team will guide you through a straightforward return process.
