Q. I've recently made a purchase, but I'm unsure about the estimated delivery time?
A. We strive to expedite the shipping of your order promptly upon placement with The Recovery Depot. Typically, orders are processed within one to two business days. Please anticipate a transit period of 5-14 business days. If, however, you haven't received your package within 14 days of receiving a confirmation email, kindly reach out to us at sales@therecoverydepot.com. Ensure to include your full name and order number in the email for efficient assistance.
Q. What payment methods are accepted in your store?
A. All transactions must be conducted in US Dollars (USD) and can be made using a credit card or debit card. We accept various payment options, including Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Shop Pay, and Google Pay.
Q. How can I be certain that I am receiving the Lowest Price Guaranteed?
A. When you make a purchase at The Recovery Depot, you can be confident that you're receiving the lowest price guaranteed! Our partnered brands strictly adhere to a rigorous pricing policy, ensuring that you get the best possible price when you shop at Recovery for Athletes.
If, by any chance, you discover another online store offering a lower price than ours, just send us an email at sales@therecoverydepot.com along with a link to the same product on the competitor's website. Once we verify the pricing, we will promptly refund the difference to your original payment method – no questions asked. Your satisfaction with the best prices is our commitment.
Q. Does The Recovery Depot provide installation services?
A. Certainly! For most of our larger fitness products, you'll find an "In-Home Expert Assembly" option located above the "Add To Cart" button on the product page.
Please be aware that if you opt for Assembly Services, the assembly will be scheduled after the delivery. Our delivery partners do not handle the installation. We will coordinate the assembly with our certified technicians after the delivery. It's essential for customers to bring the items inside their home or chosen room before our technicians arrive.
For Massage Chair purchases that include a "White Glove Option," delivery and installation will be done simultaneously.