Costs Associated with Shipping
- Enjoy FREE Ground Shipping for orders exceeding $49.
- FREE Freight Shipping is available for orders surpassing $1499.
- Shipping costs are calculated accordingly.
- To view shipping costs for orders not eligible for free shipping, please check your shopping cart after entering the ship-to zip code.
*The Free Shipping Offer pertains to standard ground shipping for orders over $49 and freight orders exceeding $1499 within the contiguous United States. Certain restrictions may apply;
Order Confirmation:
As soon as you place your order you will receive an order confirmation
e-mail. This means that we have received your order in our system and
pre-authorized your credit card for the purchase.
your order is in stock and available for immediate shipment. If your item
is on back-order or unavailable we will void the pre-authorisation and
reach out to you via e-mail to see if alternate arrangements can be
made.
If your item(s) are available for immediate shipment (within 5 business
days) we will process the charges and get to work preparing your
order for shipment.
If your order is in stock and we process the charges to your credit card it
will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.
days of your order feel free to follow up with us at sales@therecoverydepot.com.
Our products have generally not been certified for use with other
countries electrical safety standards but all of our products are certified
to USA standards.
We will happily ship our fantastic products to international customers.
Due to the extremely wide variety of product dimensions we will provide
an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and
payment though our ultra secure online payment gateway.
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged please send photos to sales@therecoverydepot.com, then visit our Returns page and lodge your return claim online.
What happens if you decline delivery or fail to schedule an appointment with the carrier?
If you decline receipt of an item delivered by a commercial freight company for reasons other than damaged merchandise or a shipping error by Serene Steam & Sauna, your order will incur a 25% restocking fee, in addition to all relevant shipping charges.
What should I do if my shipment has internal damages not evident from the packaging?
Any damage that happened during transit, but wasn't visible upon delivery, is classified as concealed loss or damage. Rough handling during transit can potentially damage the contents of a package without visibly harming the container. In such instances, it's crucial to promptly reach out to Serene Steam & Sauna for guidance on how to proceed with the claim. If filing a claim is necessary, it's important to retain the container in which the damaged merchandise was delivered.